Refund Policy for HLDorberman.com
📅 Effective Date: 2000
At HLDorberman.com, we value your commitment to achieving sustainable weight loss and lifestyle transformation. We understand that circumstances may change, and this Refund Policy outlines the terms under which refunds, cancellations, and credits are provided for our programmes and services.
1. General Principles
- Transparency: We aim to provide clear, fair, and consistent refund practices.
- Compliance: Our policy complies with consumer protection laws and Google Ads standards.
- No guarantees: Results vary; refunds are not based on weight loss outcomes but on service delivery.
2. Eligibility for Refunds
Refunds may be granted under the following conditions:
- Duplicate payments: If you are charged twice for the same service.
- Technical issues: If you experience system errors preventing access to purchased programmes.
- Service cancellation: If you cancel within the specified grace period (see Section 3).
Refunds are not available for:
- Completed programmes or services already delivered.
- Dissatisfaction with results, as outcomes depend on individual effort and adherence.
- Failure to follow programme guidelines.
3. Cancellation Policy
- Grace period: You may cancel within 7 days of purchase for a full refund.
- Partial refunds: After 7 days, partial refunds may be considered if less than 25% of the programme has been accessed.
- No refunds: Once more than 25% of the programme is completed, refunds are not available.
4. Subscription Services
For recurring subscriptions:
- Cancellation notice: You must cancel at least 5 business days before the next billing cycle.
- Pro‑rated refunds: If cancelled mid‑cycle, refunds may be pro‑rated based on unused time.
- Automatic renewal: Subscriptions renew automatically unless cancelled in advance.
5. Refund Process
- Request submission: Email support@hldorberman.com with your order details and reason for refund.
- Verification: Our team will review eligibility within 10 business days.
- Payment method: Approved refunds will be issued to the original payment method.
- Processing time: Refunds typically take 5–10 business days to appear in your account.
6. Programme Credits
Instead of refunds, you may request:
- Credit transfer: Apply unused funds toward another programme.
- Future use: Credits remain valid for 12 months from the date of issue.
7. Exceptions
Refunds may be denied if:
- Fraudulent activity is suspected.
- Programme misuse or violation of Terms & Conditions is identified.
- Requests are made outside the stated timelines.
8. Policy Updates
We may update this Refund Policy periodically. Changes will be posted on this page with a revised effective date.
🌟 Closing Note
At HLDorberman.com, we are committed to fairness and transparency. While we cannot guarantee specific weight loss results, we ensure that our refund practices respect your rights and provide flexibility where possible.